Return Policy

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The buyer pays the return postage and will only be refunded the toy cost itself (as the postage has been used), unless the product is proven defective, then the seller (OzToyStore) will take responsibility for the cost of the return. Please note for brands that are available in Australia, the manufacturer themselves handles returns. On the packaging it will tell you what brand makes the toy.

Moose toys -

MGA entertainment -

Spinmaster - call their customer support number 1800316982

All you do is send them an email or call them up, with the issue you are experiencing and they will handle the replacement for defects.

PLEASE NOTE a refund is only available for a defective toy after the above supplier is contacted and they don't have the stock to replace.

PLEASE NOTE for change of mind returns, you will only be refunded for the toy itself and also if you have used afterpay a 7% deduction for their fee will occur, as afterpay still charges us this fee.

Please note to cut through frivolous returns, please note the following

1) Sticky tape bent over itself on the back of a display (not the toy itself) is NOT defective

2) A doll which has a small mark, that every doll we have access too has, is NOT defective. Especially when it confirmed the series comes with those marks. Which in noway affects the play ability of the toy.

3) very minor marks on packaging that is not the toy itself

Some examples of what IS defective

1) missing doll parts

2) Missing accessories

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for the change of mind returns However as per ACCC consumer guidelines if it is proven defective and can't be returned in original packaging, it is still acceptable.

To protect ourselves and the customer the following actions will result in no further business with OzToyStore

Unacceptable use of Paypal to circumvent our returns policy.

If a chargeback is raised on your account.

Unacceptable usage of a Credit Card to circumvent our returns policy.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will organise the return.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 16 Conyers Street Hughes Australian Capital Territory AU 2605

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our brands